Delivery

Firewood Bags delivered straight to your door!

DELIVERY INFO

We’re here to bring you quality wood year-round, regardless of the season. Here’s what you should know about our delivery process:

Delivery Hours:

Our delivery service operates from Monday to Friday between 9 am and 5 pm, with alternate Saturday deliveries until 2 pm (subject to workload or season).

Payment:

Kindly allow 48-72 hours for payments to clear. Once paid we will arrange delivery. All EFT payments, must clear before we begin to process your order. We do also accept Credit cards, Debit cards and other Electronic options.

Delivery Fees:

You get to save on delivery charges. We cover the fuel, workmanship and vehicles. FREE Delivery with all orders over R350! Only to the areas we cover. (Wood delivered in bags – Stacking available on request).

Standard Delivery:

Wood delivered in bags up to 30m from where the delivery vehicle parks.

Stacking:

Un-bagging your woods and Stacking it neatly comes at no additional charge and is offered to clients as an added service.

Delivery Time frames:

Anticipate delivery within a 3-7 business day window once payment has cleared. While turnaround times may vary based on the season or our workload, we strive to meet this as a standard.

Scheduling your Delivery :

We don’t provide precise delivery times as many things can happen on the road, but we do offer estimated time frames. We can let you know whether delivery is expected in the morning or afternoon. We’re also happy to provide updates throughout the day until your order arrives.

Instant EFTs:

Any orders paid using Instant EFT (Electronic Funds Transfer) within the same bank or instantly paid subject to a banking fee, are generally dispatched quicker, as our teams release goods only once funds have cleared.

Delivery Areas:

To streamline our services, we’ve divided Cape Town into various suburbs, and orders for those Suburbs are usually grouped together on planned days. When placing your online order, please ensure you provide all information related to your physical address or provide a note along with your order, so we can be precise with all our deliveries.

 

Firewood in Cape Town Bag Delivery

 

DELIVERY GUIDELINES

To ensure the best delivery experience possible, please take note of the following guidelines:

 

Availability:

Kindly arrange for someone to be present at the delivery location on the scheduled day. If no one is available, a delivery fee of R200 will be charged to come around a second time.

Clear Communication:

Please inform the person at home about all the delivery details to ensure a seamless process for our teams. Kindly ensure that you explain the finer details to them in advance. We will not be held accountable if told otherwise upon arrival.

Accessible Parking:

Clear the driveway or any available parking area in front of the delivery address, so that our delivery vehicle can park as close to the offloading point as possible. Ensure there are no obstructions in our path. This will speed thing up.

Safety First:

Prioritize the safety of our teams and vehicles. Ensure the parking area is safe and free from any potential hazards.

Pets:

If you have pets that could pose a threat or be a disturbance during the delivery, kindly keep them indoors or in a designated area until the delivery is completed. We love pets, but not all pets love us.

Important Details:

If your residence is located on a steep hill, within a gated complex or security estate, or is in an area that may be challenging to access, please inform us prior to delivery. Should an access code be required for access, kindly forward this to us via email. All the mentioned information helps us plan the delivery effectively.
We appreciate your cooperation in adhering to these vital guidelines. It ensures a safe and efficient delivery process for both you and our team. We would like to come well prepared.

 

Firewood-Cape-Town_Delivery

 

STACKING INFORMATION

We un-bag and stack wood for free, our professional stacking service is simply offered for your convenience.

 

How Delivery Works

All woods will be delivered in bags and the bags will be packed neatly wherever you hope to store them. Dropping off in bags is the standard for orders.

Un-bagging & Stacking Option

* To take wood out of bags, simply ask our team on arrival. Show them where the wood is going and clearly explain that you would like it out of the bags.
* Please note that this service does require more time and additional labor to complete which can affect the rest of our day, so try ensure it is easy to execute.
* We do not charge for the service and are not obligated to do it, we do it with love, so please be pleasant with regard to stacking.

We appreciate your understanding where our stacking service is concerned. In a nutshell, we sell you great wood and add this service, completely free. 

 

Suburbs we Deliver to across Cape Town

West Coast, Northern Suburbs, Southern Suburbs, Cape Town CBD, Atlantic Seaboard, South Peninsula, Helderberg and the Boland or Winelands regions.

 

These are the areas we cover:

WEST COAST

Bloubergstrand, Century City, Flamingo Vlei, Melkbosstrand, Milnerton, Parklands, Sandrift, Tijgerhof, Royal Ascot, Sunningdale, Sunset Beach, Table View, West Beach, Woodbridge Island, Montague Gardens, Killarney Gardens.

CAPE TOWN CBD

Woodstock, Salt River, Bo-Kaap, City Center, Devils Peak, De Waterkant, Foreshore, Gardens, Higgovale, Oranjezicht, Schotsche Kloof, Tamboerskloof, Univesity Estate, Vredehoek, Walmer Estate, Zonnebloem.

ATLANTIC SEABOARD

Bakoven, Bantry Bay, Camps Bay, Clifton, Fresnaye, Green Point, Llandudno, Mouille Point, Sea Point, Three Anchor Bay.

SOUTHERN SUBURBS

Bergvliet, Bishopscourt, Claremont, Constantia, Diep River, Epping, Thornton, Harfield Village, Observatory, Pinelands, Heathfield, Kenilworth, Kenwyn, Kirstenhof, Lansdowne, Meadowridge, Mowbray, Newlands, Plumstead, Rondebosch, Rosebank, Southfield, Tokai, West Lake, Lakeside, Marina Da Gama, Muizenberg, Wynberg.

NORTHERN SUBURBS

Bellville, Brackenfell, Boston, Bothasig, Burgandy Estate, De Bron, De Tyger, Durbanville, Edgemead, Eversdal, Goodwood, Joostenburg Vlakte, Kanonberg, Kenridge, Kraaifontein, Kuils River, Loevenstein, Monte Vista, Oakdale, Oakglen, Oude Westhof, Panorama, Parow, Pinehurst, Plattekloof, Protea Heights, Protea Valley, Richwood, Uitzicht, Van Riebeekshof, Welgedacht, Welgelegen, Welgemoed, Paarden Eiland, Rugby, Brooklyn, Ysterplaat.

SOUTH PENINSULA

Capri Village, Clovelly, Fish Hoek, Glencairn, Kalk Bay, Kommetjie, Noordhoek, St. James, Sunnydale, Sun Valley, Hout Bay.

HELDERBERG

Firgrove, Penhill, Somerset West and Stellenbosch.

BOLAND / WINELANDS

Paarl & Malmesbury

If your area is not listed above, kindly contact us to confirm pricing.

 

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